Privacy Policy

Just like we'd want someone to look after our own privacy, that's exactly how we handle yours – with care, respect, and a whole lot of seriousness. It's our golden rule around here.

As a data subject, you have the right to be informed of how we use your personal data. This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.

This Privacy Policy is applicable to any personal information, which is given by You to Us (“User Information”) via the website located at fluenta.com (“Site”). This Policy is devised to help you feel more confident about the privacy and security of your personal details. Any third-party website that you may connect to from this Site is not covered by this Privacy Policy.

Who are we?

We are Fluenta Solutions Limited. Unit 8 Gransden Park, Potton Road, Abbotsley, St Neots, PE19 6TY, United Kingdom.

We are a registered company 09230550.

How do we collect information from you

We obtain information about you when you use our website, for example, if you apply for a job, when you contact us about products and services, or if you register to receive our newsletter.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.

How is your information used?

We may use your information to:

Process contact forms that you have submitted;
to carry out our obligations arising from any contracts entered into by you and us;
dealing with entries into a competition;
seek your views or comments on the services we provide;
notify you of changes to our services;
send you communications for which you have requested or registered;
these may include information about products, services, campaigns, promotions of any associated companies’ goods and services;
process a job application

How long will we hold your data?

We review our retention periods for personal information on a regular basis.

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

If you apply for a job, we will hold the CVs of all unsuccessful applicants for 12 months after the end of the relevant recruitment process, after which point your information will be deleted and destroyed.

Who has access to your information?

Your information may be shared internally or across associated companies for recruitment or sales purposes. These associated companies consist of Vista Holdings AS and subsidiary businesses, these include; Fluenta AS, Fluenta Solutions Ltd, Fluenta Inc, Fluenta Asia Pacific SDN BHD, Nordic Services Sp. z o.o. and Smartech Management Ltd. For example, your CV may be sent to the appropriate hiring manager, or your contact information may be sent to the appropriate sales manager if you are enquiring about one of our products.

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf

We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to deliver a product).

When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Companies as part of the sale of our business

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Direct Marketing

We use the information that we collect about you for direct marketing purposes. Direct marketing is the act of selling products or services directly to consumers rather than through retailers. Residents of Australia and/or the European Union and/or the European Economic Area and the United Kingdom – You may, at any time, request that we cease to use your information for direct marketing purposes by emailing us at info@fluenta.com or telephone on +44 (0)1223 751118, or clicking the unsubscribe button on the bottom of our marketing emails.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.

We use the information that we collect about you for profiling. Profiling is any form of automated processing of personal information consisting of the use of personal information to evaluate certain personal aspects relating to a person, in particular, to analyze or predict aspects concerning that person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.

We use the logic below to conduct profiling:

Our marketing automation software (Keap/Infusionsoft) uses email opens, clicks and website visits to help us decide what content to show next.

How you can access and update your information

You have the right to access, rectify or erase your data. If you change your email address, or if any of the other information we hold is inaccurate, you would like to access your data, or you would like your data deleted and destroyed, please email us at info@fluenta.com or telephone +44 (0)1223 751118. You can also write to us at Fluenta Solutions Limited. Unit 8 Gransden Park, Potton Road, Abbotsley, St Neots, PE19 6TY, United Kingdom. We reserve the right to ask for two forms of personal identification to be supplied in order to check the accuracy of any requests.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with 128 Bit encryption software on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU, or if we need to share information with our teams and offices located outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Website recording

Our website may also use a website recording service that may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected in this way is for internal use only. Any information collected by us in this way would be used to improve our website usability and may be stored and used for aggregated and statistical reporting. Please review our cookie policy for further information.

Contact

Any queries or comments about this policy, or complaints, should be forwarded to info@fluenta.com or by post to:

Fluenta Solutions Limited.
Unit 8 Gransden Park
Potton Road, Abbotsley
St Neots, PE19 6TY
United Kingdom

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in December 2023.